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Allan Smith's Frequently Asked Questions

Frequently Asked Questions - Having been in the antique clock trade for a long time, I come across the same questions quite regularly, so have added a few of those questions with answers below to help with your problem. If you are interested in any of my antique clocks and still need to get in conatct, please do not hesitate to email or call me at anytime.

FAQ's - Feel free to contact me if the answer isn't below.

Click a question below to read the answer below.

Q. Are your clocks guaranteed?
Q. When I buy a clock from you, what do you include?
Q. To what standard do you restore the clocks which you sell?
Q. Can you deliver the clocks?
Q. Can you send me photographs of the clocks before buying?
Q. Can I view the clocks in person before buying?
Q. What volume of stock do you carry?
Q. I do not see the kind of clock I am looking for. Can you help?
Q. Do you have information about caring for clocks?
Q. How do I print out the detail pages of certain clocks?

Answers to the questions above.

Q. Are your clocks guaranteed?
A. Yes, all my clocks are guaranteed in writing for 12 months. In practice I have never charged for remedial work in or out of guarantee period since the inception of my business in October 1988.

Q. When I buy a clock from you, what do you include?
A. All clocks are supplied with a bottle of high tech. synthetic clock oil together with a wire applicator, a jar of suitably coloured beeswax polish, a set of A4 colour prints of the clock linked to an insurance valuation.

Q. To what standard do you restore the clocks which you sell?
A. All my clocks are restored to original tolerances - "last a lifetime" standards - not just made to work.

Q. Can you deliver the clocks?
A. I can deliver and set up for you anywhere in the UK and near continent for free. Fully insured shipment can be organised direct to your door virtually anywhere in the world.

Q. Can you send me photographs of the clocks before buying?
A. I am happy to send you colour prints of specified clocks before you make a final decision.

Q. Can I view the clocks in person before buying?
A. Of course! I can collect you from Swindon Bus or Rail Station (10 minutes away). If you are driving, see the location map on the contact us page. I can also collect from Bristol airport or Heathrow airport.

Q. What volume of stock do you carry?
A. I try to maintain a stock of about 100 longcase clocks plus a few good bracket clocks, wall clocks and barometers etc.

Q. I do not see the kind of clock I am looking for. Can you help?
A. Of course! Just e mail, telephone or write with as much detail about your requirements as possible and I shall do my best to help you. Also, please look through the 'Archive' section to see if there are clocks sold which may match your requirements, and so provide a pattern.

Q. Do you have information about caring for clocks?
A. Yes, please click on this link to view the shop and resources page

Q. How do I print out the detail pages of certain clocks?
A. Open the page you want to print out. One the top menu bar of your browser, go to print page setup or page setup and make sure the top, bottom, left and right margins are set quite small to around 5mm or .25 inches. Close the setup page and then go to file/print preview to check how the page will look. If you set your colour printer to print at around 100 dpi you should obtain reasonable quality pictures. If you want high quality pictures to print out, then please email Allan Smith.